34th SQA Annual Meeting and Quality College

G-1 Topic  Making it Real: Strategy to Execution, CPI

Abstract: Successful Continuous Improvement Programs are fundementally based in the ability to select projects which will move the organization to a goal.  One of the greatest challenges of successfull programs is the ability to align projects to a strategic objective.  This presentation will discuss project selection activities and behaviors which will align to business strategy to better insure CPI program success in achieving business outcomes and goals; Strategy to Execution.

Category: Beyond Compliance

Level of Content: Basic

G-2  An Introduction to Failure Modes and Effects Analysis (FMEA)

Abstract:
Are you reviewing the causes, effects and risks of systems or process failures? Do you need a tools that lets you identify what can go wrong, what’s the impact of it going wrong; and then if it’s important enough, what actions you need to undertake to make sure it doesn’t go wrong in the first place?  This session will introduce the Failure Modes and Effects Analysis (FMEA) tool and how to use it.

Category:
Beyond Compliance

Level of Content:
Basic

G-3  Quality Metrics: What and How to Measure for Effectiveness

Abstract:
Quality Metrics measurements are becoming a key issues in quality improvement processes.  What you are measuring may be effective or ineffective depending on the potential of an improvment.  How you measure for effectiveness will identify goals to achieve and whether the final outcome provides a potential for improvement.  The proper measurements will communicate values and priorities to an organization.
Some organizations are not sure why they may not get repeat customers or even new customers, which can be based on word of mouth.  Improvement processes by measuring the value metric and the proper measurement will encourage the customer to return.  This is part of the Customer Satisfaction metric.
This abstract will provide potential types of metrics and ways to measure these items for effectiveness.  The abstract will also provide examples of how the evaluations provide success stories.

Category:
Beyond Compliance

Level of Content:
Basic